Privacy Policy

1. Who We Are

PROQRA ("we", "us", or "our") provides manufacturing supplier qualification, on-site audits, and initial production oversight for UK engineering and manufacturing companies looking for verified suppliers in India.

PROQRA is registered in England and Wales. For all matters concerning data protection and your privacy rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the data controller is PROQRA.

Direct all privacy queries to: hello@proqra.co.uk

2. Information We Collect

We collect only the essential information needed to evaluate manufacturing feasibility, qualify suppliers, and coordinate with your team:

• Contact Details: Your name, business email address, company name, phone number, and job title provided when requesting a consultation, submitting drawings, or contacting our UK team.
• Technical Specifications & Engineering Drawings: CAD models, 2D/3D component drawings, material specifications, required tolerances, batch volume forecasts, and target pricing shared for manufacturing evaluation.
• Audit & Project Correspondence: Notes from discovery calls, factory visit requests, qualification reports, quality inspection logs, and communication history.
• Technical Usage Data: Basic standard web server logs including IP address, browser type, device information, and pages accessed to ensure the security, reliability, and proper functioning of our website.

4. How We Use Your Information

We process your personal and technical data for the following essential business purposes:

• Reviewing drawing feasibility and matching suitable Indian engineering facilities.
• Conducting in-person factory audits, capability checks, and safety evaluations.
• Supervising the production of pilot batches and sharing stage documentation.
• Arranging live shop-floor video walk-throughs with verified suppliers.
• Communicating project updates directly via our UK-based team.
• Ensuring network security and fulfilling statutory accounting and compliance requirements.

5. Lawful Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases:

• Performance of a Contract: To take necessary steps at your request prior to entering into a supplier qualification agreement or performing our sourcing oversight services.
• Legitimate Interests: To respond to your business inquiries, manage customer relationships, secure our digital infrastructure, and improve our services.
• Legal Obligation: To comply with UK statutory accounting, tax, and trade regulations.

6. Data Sharing & International Transfers

We never sell or rent your personal information to third parties. Information is only shared in these limited circumstances:

• Audited Indian Suppliers: Technical drawings and manufacturing parameters are shared under strict confidentiality with vetted Indian facilities for quoting and manufacturing feasibility.
• Service Providers: Trusted third-party cloud infrastructure, email delivery, and secure hosting providers operating under standard data processing agreements.
• Legal Authorities: Where required by law, court order, or governmental regulation.

7. Data Retention & Security

We retain contact details and project files only as long as necessary to fulfill the purposes for which they were collected, or as required by applicable UK tax and commercial laws. Unused technical quote inquiries and associated CAD drawings are purged upon client request.

We implement appropriate technical and organizational safeguards to prevent unauthorized access, accidental loss, disclosure, or modification of your data.

8. Your Rights Under UK GDPR

Under UK data protection legislation, you possess specific rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no ongoing legal requirement for retention.
• Right to Restrict or Object: Restrict or object to the processing of your personal information under certain circumstances.
• Right to Data Portability: Request transfer of your data to another organization where technically feasible.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.